Saima Ahmad, 20, a law student from Enfield, north London, purchased a multipack of eight KitKat bars from a supermarket for £2 last month.
But when she opened the bars to find them waterless, she wrote a letter to manufacturer Nestle demanding a lifetime supply of Kitts, even quoting a case from the 1930s.
The second year law student at King’s College London said: “They go about advertising the unique concept of KitKat, but I’m so disappointed by what I have purchased.
“I’m hoping they will apologies to me and in future focus more on quality of their product.
“I wouldn’t rule out taking this further if Nestle do not apologise or compensate me adequately.
“As I mentioned in my letter of complaint, an unlimited supply of KitKat would do.
“Nestle have a huge following and I don’t think these mistakes are acceptable.”
She
said she had researched the issue and found she wasn’t the first person
to open a KitKat to find it only filled with chocolate.
“There are quite a few forums online where people complain of having KitKats without wafer,” she said.
“They should definitely give in to me, I’m hoping my demand will go higher than the customer service platform.
“I’m trying my luck, if you don’t ask you don’t get.”
In her letter to Nestle, Miss Ahmad wrote: “The truth of the matter is; manufacturers owe a duty of care to consumers.
“The
specific duty you owe in consistency in your manufacturing process. The
failure to take due care in the manufacturing process resulted in a
product being defective.
“The loss I have suffered is of monetary and emotional significance.
“I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle.
“Clearly, if I wanted to purchase a confectionary item that is purely chocolate, I would have purchased a bar of Galaxy.”
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